Privacy Policy

Privacy Policy

We take the responsibility of protecting your personal information very seriously. We treat your personal information as we would and do treat our own.

The Site is operated by The Housing Authority of the City of Raleigh (“Raleigh Housing Authority,” “RHA” or the “Company”). This page sets forth the Privacy Policy (the “Policy”) for the websites at or any other sites owned and operated by RHA that redirect to, and all subdomains (collectively, the “Site”), and the service owned and operated by the Company (together with the Site, the “Service”). By using the Service in any manner, including, but not limited to, visiting or browsing the Site or contributing content, information, or other materials to the Site, you agree to be bound by this Agreement.

We use your personal information only for providing and improving the Service. By using the Service, you consent to the collection and use of information in accordance with this Policy.

The Company reserves the right, at its sole discretion, to modify or replace this Policy by posting the updated version on the Site. It is your responsibility to check this Policy periodically for changes. Your continued use of the Service following the posting of any changes to this Policy constitutes your acceptance of those changes.

Collection of Information

Although you may visit our Site without providing any personal information, in order to take full advantage of some of our Site’s features, you may be asked to provide personal information, and it may include the following:

  • Information, such as your name, email and postal address, telephone number, and country of residence that you provide by completing forms on the Site;
  • your log-in and password details in connection with any account that you may create when using the Site;
  • details of any requests or transactions made by you through the Service;
  • communications you send to us;
  • information that you post to the Site in the form of comments or contributions to discussions; and
  • IP addresses.

Uses of Your Personal Information

We will use the personal information you provide to:

  • identify you when you sign-in to your account;
  • enable us to provide you with the Services;
  • send you information we think you may find useful or which you have requested from us;
  • present projects to you when you use the Service which we believe will be of interest based on your geographic location and previous use of the Service;
  • administer your account with us;
  • enable us to contact you regarding any question you make through the Service; and
  • analyze the use of the Service and the people visiting to improve our content and Services.

We will never share any identifying personal information, such as name, address or email, with other companies or individuals outside of RHA under any circumstance without your express consent. We may share information which is already listed publicly on our Sites, such as generator locations and fundraising campaign information. We do not rent, sell or trade any personally identifiable information of our subscribers.


We want to communicate with you only if you want to hear from us. We try to keep emails to a minimum and give you the ability to opt out or unsubscribe from our email list. We will send you email relating to your personal transactions. We will keep these emails to a minimum. You will also receive certain email notifications, for which you may opt-out.  We may send you service-related announcements on rare occasions when it is necessary to do so.

Third-Party Services

We never post anything to your accounts with Facebook, Twitter, or any other third-party sites without your permission.  We will not give your name or personal information to third parties, other than our third-party service providers that we engage for providing the Services and which are obligated to treat your personal information in a manner consistent with this Policy.


Cookies are small pieces of information, which are issued to your computer when you visit a website and which store and sometimes track information about your use of the Service. RHA uses cookies to help recognize you as a repeat visitor, to improve the quality of our Service, and to try and make your browsing experience meaningful. When you enter our Site, our web server sends a cookie to your computer which allows us to recognize your computer but not specifically who is using it. By associating the identification numbers in the cookies with other customer information when, for example, you log-in to the Service, and then we know that the cookie information relates to you. Some of the cookies used by our Service are served by us, and some are served by third parties who are delivering services on our behalf.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. By blocking or deleting cookies used on our Service, you may not be able to take full advantage of our Service.

Voluntary Disclosure

Any personal information or content that you voluntarily disclose in public areas of the Site becomes publicly available and can be collected and used by other users. You should exercise caution before disclosing your personal information through these public venues.


Notwithstanding anything to the contrary in this Policy, RHA reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights, or in the good-faith belief that it is necessary to comply with the law.

People under 18 (or the legal age in your jurisdiction) are not permitted to use RHA on their own, and so this privacy policy makes no provision for their use of the site. The Site is intended for use only by those who can access it from within the United States. If you choose to access the Site from outside the United States, you do so on your own initiative and you are solely responsible for complying with applicable local laws.

Messaging Terms & Conditions

RHA | Raleigh Housing Authority | 900 Haynes St Raleigh NC US 27604-1462


When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Raleigh Housing Authority for RHA. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with RHA. Raleigh Housing Authority reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Raleigh Housing Authority also reserves the right to change the short code or phone number where messages are sent.

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.


Carriers are not liable for delayed or undelivered messages.


You can cancel any time by texting “STOP”. After you send the SMS message “STOP”, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Raleigh Housing Authority again, just sign up as you did the first time and Raleigh Housing Authority will start sending messages to you again.


Text “HELP” at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at The duty to inform us based on the above events is a condition of using this service to receive messages.


If you have any questions about your data or our privacy practices, please submit to

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes

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