Maintenance

The Maintenance Department performs repairs and monitors contracts for almost 1,900 public housing, tax credit and market rate units in numerous developments and single family homes scattered over the Raleigh Metropolitan area. The department addresses over 25,000 work orders a year for a variety of repairs. The department consists of four major divisions. The following is an overview of each division:

Work Order and Trades Section – Comprised of site-based mechanics, locksmith, licensed plumber, licensed electrician, and HVAC mechanics. They are responsible for the day-to-day upkeep of their assigned areas and the completion of most work orders.

Vacancies – Responsible for the repairs and preparation for re-leasing of over 350 vacant units per year. This crew is able to achieve less than a 10-day turn time on vacant units.

Warehouse – The Housing Authority maintains a highly efficient computerized warehouse for ready access to regularly used and highly specialized parts and products required to repair our properties and systems.

Landscape and Grounds – This group performs the mowing, removes litter and bulk trash, and addresses all landscaping needs in our numerous developments.

Additionally, the Maintenance Department has an aggressive ongoing safety program, a documented quality control checking system and a system for live-in staff to address after-hour emergencies.